We want you to feel confident about your purchase. If an item is not right for you, contact support@norfacto.com within 30 days of delivery to request a return.
Returned items should be unused, in original condition, and include the original packaging where practical. Please include your order number and photos when an item arrives damaged or incorrect.
After we receive and review the return, an approved refund is issued to the original payment method. Original shipping charges and return shipping costs are generally non-refundable unless the item is defective, damaged, or sent in error.
Some hygiene-sensitive, personalized, or final-sale items may not be eligible for return. If a parcel is lost or damaged in transit, contact us promptly so we can investigate with the carrier.
For help with a return, email support@norfacto.com before sending anything back.