Shipping policy

Shipping information

We aim to prepare orders promptly after payment is confirmed. Delivery estimates shown at checkout are guidance and may change because of carrier delays, customs processing, weather, or other events outside our control.

Please check your shipping address carefully before placing an order. NorFacto is not responsible for delays or extra costs caused by an incorrect or incomplete address. If a parcel appears lost, delayed, or damaged, contact support@norfacto.com with your order number so we can investigate with the carrier.

International orders may be subject to customs duties, taxes, or clearance charges imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

For shipping questions, email support@norfacto.com.