Your tracking link is sent by email after your order has been dispatched. Please check your inbox and spam folder for the shipping confirmation.
To get help locating an order, email support@norfacto.com with your order number and the email used at checkout. Our support team can confirm the latest available tracking information.
Tracking events can take 24–72 hours to appear after dispatch. Carrier scans may pause while a parcel is moving between facilities, and delivery estimates can change because of carrier or customs conditions.
If an order appears delivered but you cannot find it, first check with household members, neighbors, and the delivery location, then contact us so we can help with next steps.